At IPTV US, we want you to be completely satisfied with our IPTV service. If you're not happy with your subscription, we offer a 7-day money-back guarantee on all eligible plans.

This Refund Policy explains when and how you can request a refund, what's covered, and the conditions that apply. Please read it carefully before subscribing.

We stand behind the quality of our IPTV service. If you experience technical issues that we cannot resolve within 7 days of your purchase, you may be eligible for a full refund.

• ✓ Full refund within 7 days of initial purchase
• ✓ Applies to first-time customers only
• ✓ Requires proof of unresolved technical issues
• ✓ Must contact support before requesting refund
• ✓ Refund issued to original payment method

To qualify for a refund, you must meet all of the following conditions:

• ✓ You are a first-time customer of IPTV US
• ✓ Your purchase was made within the last 7 days
• ✓ You contacted our support team to resolve the issue first
• ✓ The technical issue could not be resolved by our team
• ✓ Your account has not violated our Terms of Use
• ✓ You have not shared or resold your subscription

Refunds will NOT be issued in the following cases:

• ✕ Requests made after the 7-day refund window
• ✕ Issues caused by slow internet connection on your end
• ✕ Incompatible devices or outdated hardware
• ✕ Change of mind after successful activation
• ✕ Account suspended for violating Terms of Use
• ✕ Renewal payments (only first purchase is eligible)
• ✕ Free trials (no payment was made)
• ✕ Shared or resold subscriptions

To request a refund, follow these simple steps:

• ✓ Contact our support team via WhatsApp or Email
• ✓ Provide your Order ID or subscription details
• ✓ Explain the issue you are experiencing
• ✓ Allow our team to troubleshoot the problem first
• ✓ If unresolved, request a refund within 7 days
• ✓ Wait for approval and processing (3-5 business days)

Once your refund is approved, here's what to expect:

It's important to understand the difference:

• ✓ Cancellation: Stops your subscription from renewing. No refund for the current period.
• ✓ Refund: Returns your money for a recent purchase (within 7 days, with valid reason).

We kindly ask that you contact us directly before filing a chargeback with your bank or payment provider. We are committed to resolving any issues fairly and quickly.

• ✕ Unauthorized chargebacks will result in permanent account termination
• ✕ Chargeback fees may be passed on to the customer
• ✕ Fraudulent chargebacks will be reported to relevant authorities

If you have any questions about our Refund Policy or need assistance with your subscription, our support team is available 24/7:

• ✓ Email: support@iptvus-4k.com
• ✓ WhatsApp: +212 603 534 716
• ✓ Website: iptvus-4k.com
• ✓ Support Hours: 24/7 - Always available